Returns & Warranty
We guarantee quality promotional merchandise tailored to your corporate standards.
For defective goods or incorrect printing on items like USBs, mugs, or pens, please notify ACT Promotion within 30 days of delivery to request an inspection and return authorisation.
To file a claim under warranty, submit order details and photos of the defective merchandise.
Email: info@actpromotion.com
Approved claim refunds or credit notes will be issued within 30 days of receiving returned goods. Reimbursements are applied to your original payment account without added processing fees.
Return Eligibility:
To be eligible for replacement or return credit, ensure that:
Claims are filed within 30 days
Goods remain in original packaging
Excluded from return policies:
Custom-branded items made to approved client specifications or artwork.
Products damaged by improper handling or storage after delivery.
Items with expired shelf-life or past event date utility.
Products altered or decorated by third parties after dispatch.
ACT Promotion Limited reserves the right to review return requests and inspect merchandise prior to refund approval.
Return Process
Clients cover return shipping for non-defective items. Contact our team before dispatching goods.
ACT Promotion HQ
Please use trackable shipment methods. ACT Promotion Limited is not responsible for lost returns. Credit notes or product remanufacturing will be processed upon verified receipt and evaluation of the returned items.
Claims
Defective branded products will be replaced or credited following inspection. Due to customization, non-defective customized items cannot be resold and are ineligible for return once production is complete.
If products sustain damage during shipping, document the package condition upon arrival and notify our team immediately to process a logistics carrier claim.
Contact Us
For warranty inquiries, email info@actpromotion.com